FAQs

How do you deal with allergy requirements?

All our tables & boxes may contain:

Celery

Dairy - including milk & egg

Gluten

Lupid

Mustard

Nuts - All types

Sesame Seeds

Soya

Sulphur Dioxide

Wheat

Please advise us of any allergies upon booking. If no allergy or dietary requirements are disclosed upon booking then My Olive Tree Pantry can not be responsible or liable.

Do you travel outside of Bury St Edmunds?

A fee will be chargeable for events or box drop off, if you're more than 20 miles from Bury IP33. Delivery will be charged at £5 for every extra 10 miles.

Do you dispose of the food?

My Olive Tree Pantry will not be responsible for the removal or disposal of food waste.

What type of food is included in you boxes, tables & boards?

A selection of cheeses, cured meats, olives/antipasti, fresh and dried fruit, dips, fresh bread and/or assorted crackers, nuts, other nibble bits & finally a few sweet treats.

How do I place an order?

Via email or Instagram, email address can be found on the contact page.

What payment methods do you accept?

We accept a bank transfer and require 50% deposit to secure any booking to hold the date. Full payment is required a minimum 5 days prior to your event.

What is your cancellation policy?

A cancellation fee is 50% of the total order will apply for any orders cancelled within 3 days of your event. Any orders that are cancelled within 48 hours of the event date cannot be refunded.